RETURNS
INTERNATIONAL:
We offer a 14 day return policy on all full-priced items, to complete a return please follow the below steps.
1. Use the following link to complete a return:
2. AEXAE offers one prepaid shipping label per order that will be deducted from your refund. Please download this label via the returns portal.
3. Please ensure the following criteria is met to be eligible for a return: the garment is in its original packaging, with swing-tag attached. The garment is in perfect condition - it may not be worn, washed or damaged. You have the receipt or proof of purchase. You have obtained a prepaid shipping label via the AEXAE returns portal.
4. To schedule a collection please call your local DHL office and quote them your AWB listed on the prepaid returns label.
5. AEXAE reserves the right to reject any items for exchange or return that do not meet the above requirements. If your return is not received within 14 days from delivery the items will no longer be eligible for a return. If your exchange or return is rejected, you will be notified by email.
6. Once your return is received, inspected and approved, we will exchange or refund the order less the duties and taxes paid via your original payment method. You will receive an email confirming when the refund or exchange is issued. It may take up to 10 business days to receive your refund depending on your payment processor.
International prepaid shipping label return fees:
United States: $20
Europe: €25
Canada: $30
Australia: $35
United Arab Emirates: £20
Rest of World: £20
*All sale items are final sale and are not eligible for a return or exchange. For further queries please contact us at info@aexae.com.
Please note all orders placed on or before 17th May 2023 will not be searchable in the returns portal as they are only eligible for a store credit under our previous international returns policy.
DOMESTIC:
We offer a 14 day return policy on all full-priced items, to complete a return please follow the below steps.
1. Contact customer service via email at info@aexae.com to request a returns or exchanges form. Once approved, we will email you a one-time prepaid shipping label that will be deducted from your refund. The prepaid shipping label fee for domestic (United Kingdom) returns is £5.
2. Please ensure the following criteria is met to be eligible for a return: the garment is in its original packaging, with swing-tag attached. The garment is in perfect condition - it may not be worn, washed or damaged. You have the receipt or proof of purchase.
3. AEXAE reserves the right to reject any items for exchange or return that do not meet the above requirements. If your return is not received within 14 days from delivery the items will no longer be eligible for a return. If your exchange or return is rejected, you will be notified by email.
4. Once your return is received, inspected and approved, we will exchange or refund the order less the prepaid shipping label fee via your original payment method. You will receive an email confirming when the refund or exchange is issued. It may take up to 10 business days to receive your refund depending on your payment processor.
Domestic prepaid shipping label return fees:
United Kingdom: £5
*All sale items are final sale and are not eligible for a return or exchange. For further queries please contact us at info@aexae.com.