1. information collection and use
we do not collect personally identifiable information about you, except when you provide it to us. for example, if you decide to complete a survey, you may be asked to provide certain information such as your contact information (name, e-mail address and mailing address), gender, birth date, age group and product concerns, and the brands and products you use. we do not collect sensitive personal information such as political or religious beliefs, health status, ethnic background or sexual preference.
the information you provide may be used by us for the purpose of creating and delivering to you our catalogues, surveys, and other communications containing product information, and promotions. if you prefer not to receive e-mail communications or our catalogue, please see section 8 below.
we may collect, store or accumulate certain non-personally identifiable information concerning your use of this website, such as information regarding which of our pages are most popular. we may share or transfer such non-personally identifiable information with or to our affiliates, licensees and partners. this may include disclosure of your information to overseas recipients for the purposes disclosed in this policy. the countries where our overseas recipients are located include the us, canada and new zealand.
we may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request.
2. cookies and log files
3. third parties
we implement various security measures to protect the security of your personal information, both online and offline. if you have any questions about security at our website, you can send an e-mail to firstname.lastname@example.org.
6. business transfers
as we continue to develop our business, we might sell certain assets. in such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the website you agree that your data may be transferred to such parties in these circumstances.
7. notification of changes
when you complete a feedback form or one of our surveys, you may opt-out of receiving future e-mail communications from us. you may gain access to your personally identifiable information held by us at any time on reasonable notice. you may change your e-mail preferences at any time by clicking the "unsubscribe" link at the bottom of each e-mail you receive from us or by e-mailing us at email@example.com if you make a request for more detailed personal information, for example, access to information held in archives, you may incur a fee to cover the cost of retrieval and the supply of this information to you.
all requests for access to personal information will be handled as quickly as possible and we shall endeavour to process any request for access within 30 days of having received the request. some requests for access may take longer than 30 days to process depending upon the nature of the personal information being sought.
we may be required by law to retain personal information for a period of time after you have ceased your relationship with us. we are not always required to provide access to personal information upon request.
access may be refused in a number of circumstances such as:
where the information may relate to existing or anticipated legal proceedings;
where required or authorised by law;
where the request is regarded as frivolous or vexatious.
if access is denied, we will explain why.
if you are not satisfied with the result of your request you can refer your request to the federal privacy commissioner, who can be contacted:
by telephone: 1300 363 992
by writing to: office of the federal privacy commissioner
gpo box 5218
sydney nsw 1042
we have taken great measures to ensure that your visit to our website is an excellent one and that your privacy is constantly respected. if you have any questions, comments or concerns about our privacy practices or request for access to your personally identifiable information, please contact us by e-mail at firstname.lastname@example.org.